FAQ

Read the important information and select the academic term. This page shows the current plan on the account. If there is no plan on this page, you do not have a meal plan and you have the option of adding a new plan to your account.

Click "Manage" to change or remove a current meal plan. Click "Add" to select a new meal plan.

Confirm your choices

At the end of the transaction, you will see a receipt. Financial adjustments will be added to your Student and University Billing Account in 1-2 business days.

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Q: What are the requirements for my OneCard photo?

A: Here are the requirements for the photo that you upload to be printed on your OneCard:

Photo is current and taken for the purpose of obtaining your TU OneCard (we are unable to accept high school senior photos, photos of other photos, or cropped photos of another ID)

Photo is in .jpg or .jpeg format

Photo is taken with adequate lighting

Photo background is a flat surface, white or light-colored with no pattern

Photo is of full head and shoulders only, facing forward directly looking at the camera (no poses or angles)

Photo can NOT include hats, sunglasses, gestures, or anything that obstructs a full view of the head and shoulders

Prescription glasses are acceptable if eyes are not obscured (no prescription sunglasses)

Photo can NOT include other people, animals, filters, added text, or objects

Acceptable Photo:

Unacceptable Photos:

Click this link to get started!

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Q: How do I get a OneCard?

A: To obtain a OneCard, use the link on the OneCard and Meal Plan portal homepage to log into your OneCard account. Then, you will complete the application and upload the proper documentation. When your application has been accepted and your OneCard is ready for pick up you will be notified via email to your TU email address. OneCards must be picked up in person by the OneCard holder.

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Q: What documentation do I need to obtain a OneCard?

A: You will need to upload one of the following items into the OneCard portal to verify your identity:

*a U.S. state-issued driver's license or ID card with a photograph.
*official U.S. military ID card with a photograph
*official U.S. federal government ID card with a photograph
*a valid passport
or...
*a U.S. school ID or a high school yearbook with student's photo and name and an original Social Security card or official birth certificate.

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Q: How do I close my OneCard account?

A: Click on the "Account Closure Refund" form located on the ASBO website.

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Q: What is my OneCard ID number?

A: Your OneCard ID number is the seven digit number beginning with "01", "02", "03" or "80" that is embedded in the number to the right of the barcode on your OneCard.

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Q: Can I transfer Dining Dollars and Doc Dollars?

A: Doc Dollars can be transferred to your Carryover Dining Dollars account. To perform this action, select "Doc to Dining Dollars Transfer" from the main menu.

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Q: What is a Tiger Meal?

A: A Tiger Meal is a pre-determined meal combination available at participating retail dining locations on campus. TU offers over 50 Tiger Meal combinations, view the full menu on Tiger Hospitality's website. www.towson.campusdish.com

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Q: How many Doc Dollars or Dining Dollars do I have remaining on my account?

A: Select "Towson Users Login Here" on the main menu to see your current balances and account statements.

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Q: Will Doc or Dining Dollar funds transfer from semester to semester?

A: Yes, they will transfer from semester to semester until you separate from the University.

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Q: Are OneCards free?

A: Your first OneCard is issued free of charge. Your first and second replacement OneCards are $15 each; third and fourth replacement OneCards are $30 each. Your fifth and subsequent cards will be $50.

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Q: How are Dining Dollars used?

A: Dining Dollars and Carryover Dining Dollars are stored on your OneCard. You can check your balance at anytime by selecting "Towson Users Login Here" on the main menu to enter your OneCard account. When visiting a dining facility on campus, let the cashier know that you intend to use Dining Dollars to make your purchase. With Dining Dollars, you can purchase meals, snacks, or beverages from any of the retail dining locations on campus. Dining Dollars can be used to pay the door price for entry into the dining halls without a meal plan. Dining Dollars are tax exempt, this translates to a 6% savings on every purchase!

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Q: If I receive a new OneCard, does everything transfer to my new OneCard?

A: Yes, the transfer is instantaneous. Your old OneCard will no longer function. OneCards that have been reported lost or stolen cannot be reactivated once a new card is issued.

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Q: How do I deposit funds to my Doc Dollars and Dining Dollars accounts?

A: a. Select "Add Funds Now" located within the main menu options and make deposits online via MasterCard, Visa or Discover.

b. Visit the Auxiliary Services Business Office in room 309 of the West Village Commons building to make a deposit with cash, check, Mastercard, Visa or Discover.

c. You may send a check made payable to "Towson University" to Towson University, Auxiliary Services Operations, room 309, West Village Commons, 8000 York Road, Towson, MD 21252-0001. Please define the amount of Doc Dollars or Carryover Dining Dollars you are purchasing.

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Q: I left my card at home. Do you offer temporary IDs?

A: The Business Office does not issue temporary IDs. You can purchase a replacement ID with cash, check, Mastercard, Visa, Discover, Doc Dollars, or have the cost transferred to your Student & University Billing Office account.

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Q: Where is the OneCard office located?

A: The Auxiliary Services Business Office is located in room 309 of the West Village Commons building. The closest parking garage is the West Village parking garage. The Business Office is open Monday - Friday from 8:30 am - 4:30 pm. The Auxiliary Services Business Office is closed when Towson University is closed for holidays, weather, or other events. For assistance, please contact OneCard@towson.edu or 410-704-2284.

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Q: Why does "System Reset" appear on my account?

A: The system reset message appears in a student's Tiger Meal balance indicating a new meal balance to be used for the upcoming week.

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Q: What are the OneCard office hours of operation?

A: The Business Office is open Monday - Friday from 8:30 am - 4:30 pm. The Auxiliary Services Business Office is closed when Towson University is closed for holidays, weather, or other events.

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Q: Can I use my OneCard off campus?

A: Your OneCard can be used to pay for goods and services at participating local merchants. Please note that only Doc Dollars can be used off campus. A list of participating merchants can be found at our "Doc Dollars Locations" link. You must have funds available in your Doc Dollars account. (Meal Plans and Dining Dollars are generally tax exempt and must be used at on campus locations only.) Please note that alcohol or tobacco products may not be purchased with the OneCard.

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