FAQ

Read the important information and select the academic term. This page shows the current plan on the account. If there is no plan on this page, you do not have a meal plan and you have the option of adding a new plan to your account.

Click "Manage" to change or remove a current meal plan. Click "Add" to select a new meal plan.

Confirm your choices

At the end of the transaction, you will see a receipt. Financial adjustments will be added to your Student and University Billing Account in 1-2 business days.

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Q: What are the requirements for my OneCard photo?

A: Here are the requirements for the photo that you upload to be printed on your OneCard:

Photo is current and taken for the purpose of obtaining your TU OneCard (we are unable to accept high school senior photos, photos of other photos, or cropped photos of another ID)

Photo is in .jpg or .jpeg format

Photo is taken with adequate lighting

Photo background is a flat surface, white or light-colored with no pattern

Photo is of full head and shoulders only, facing forward directly looking at the camera (no poses or angles)

Photo can NOT include hats, sunglasses, gestures, or anything that obstructs a full view of the head and shoulders

Prescription glasses are acceptable if eyes are not obscured (no prescription sunglasses)

Photo can NOT include other people, animals, filters, added text, or objects

Acceptable Photo:

Unacceptable Photos:

Click this link to get started!

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Q: How do I get a OneCard?

A: You may obtain a OneCard by logging in using the link in the menu on the left, and completing the three-step online process.

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Q: What documentation do I need to obtain a OneCard?

A: You will need to upload one of the following items into the OneCard portal to verify your identity:

*a U.S. state-issued driver's license or ID card with a photograph.
*official U.S. military ID card with a photograph
*official U.S. federal government ID card with a photograph
*a valid passport
or...
*a U.S. school ID or a high school yearbook with student's photo and name and an original Social Security card or official birth certificate. Please note: The first OneCard is issued free of charge. There is a fee to replace OneCards.

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Q: How do I close my OneCard account?

A: Click on the "Account Closure Refund" form located on the ASBO website.

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Q: What is my OneCard ID number?

A: Your OneCard ID number is the seven digit number beginning with "01", "02", "03" or "80" that is embedded in the number to the right of the barcode on your OneCard.

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Q: Can I transfer Dining Dollars and Doc Dollars?

A: You can transfer Doc Dollars to Dining Dollars. However, you cannot transfer Dining Dollars to Doc Dollars. You may transfer Doc to Dining Dollars by logging into this website and selecting "Doc to Dining Dollars Transfer" from the menu.

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Q: What is a Tiger Meal?

A: A Tiger Meal is a pre-determined combo meal available at participating retail dining locations on campus. Each dining location will select three or four combinations of beverages, sides, and entrees to feature as Tiger Meals. Most All Access plans allot Tiger Meals on a weekly basis and unused Tiger Meals will expire at the end of the week. The meals on a Block Plan can be used either as Tiger Meals or entry into an all-you-care-to-eat dining hall.

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Q: How many Doc Dollars or Dining Dollars do I have remaining on my account?

A: Click on the "Towson Users Login Here" link located to the left to see your current balances and account statements.

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Q: Will Doc or Dining Dollar funds transfer from semester to semester?

A: Yes, they will transfer from semester to semester until you separate from the University.

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Q: I need a replacement ID. How much will it cost?

A: Your first and second replacement IDs are $15 each; third and fourth replacement IDs are $30 each. Your fifth and subsequent ID cards will be $50.

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Q: How are Dining Dollars used?

A: Dining Dollars are deducted from your OneCard and can be used in any dining facility on campus. They can also be used in conjunction with your meal plan in the retail dining locations on campus. Use your Dining Dollars to purchase snacks, coffee, or menu items that are excluded from the Tiger Meals menu. Dining Dollars are tax exempt, this translates to a 6% savings on every purchase!

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Q: If I receive a new OneCard, does everything transfer to my new OneCard?

A: Yes, it's done automatically. Your old OneCard will no longer function. OneCards that have been reported lost or stolen cannot be reactivated once a new card is issued.

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Q: How do I deposit funds to my Doc Dollars and Dining Dollars accounts?

A: a. Click on the "Add Funds Now" button located to the left and make deposits online via MasterCard, Visa or Discover.

b. You can visit our Auxiliary Services Business Office in room 309 of the West Village Commons building to make a deposit with cash, check, Mastercard, Visa or Discover.

c. You may send a check made payable to "Towson University" to Towson University, Auxiliary Services Operations, room 309, West Village Commons, 8000 York Road, Towson, MD 21252-0001. Please define the amount of Doc Dollars or Dining Dollars you are purchasing.

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Q: I left my card at home. Do you offer temporary IDs?

A: The Business Office does not issue temporary IDs. You can purchase a replacement ID with cash, check, Mastercard, Visa, Discover, Doc Dollars, or have the cost transferred to your student financial account.

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Q: Where is the OneCard office located?

A: The Auxiliary Services Business Office is located in room 309 of the West Village Commons building. This building also houses the West Village Dining Hall, Panda Express, Einstein Bros Bagels, Greenhouse Juice, and our 24/7 convenience store; Tiger Express.

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Q: Why does "System Reset" appear on my account?

A: The system reset message appears in a student's Tiger Meals indicating a new meal balance to be used for the upcoming week.

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Q: What are the OneCard office hours of operation?

A: Please click on the "Business Office Hours" link located to the left under General Information for more details.

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Q: What do I need to know about the OneCard Off-Campus?

A: Your OneCard may now be used to pay for goods and services at local merchants. Please note that only Doc Dollars can be used off campus. A list of participating merchants can be found at our "Doc Dollars Locations" link. You must have funds available in your Doc Dollars account. (Meal Plans and Dining Dollars are generally tax exempt and must be used at on campus locations only.) Please note that alcohol or tobacco products may not be purchased with the OneCard.

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